Cancellation policy

A right of withdrawal is available to consumers under the following conditions. A consumer is defined as any natural person who carries out a transaction that is primarily neither for business nor for independent professional purposes:

Right of withdrawal

You are entitled to cancel your contract within a period of fourteen days without giving any reason. The cancellation period is fourteen days from the date

- on which you or a third party designated by you, who is not the supplier, received the ordered goods, if you have purchased one or more items under a single order and these are delivered together;

- on which you or a third party other than the supplier designated by you received the last item, if you have ordered several items in a single order and these are delivered separately;

- on which you or a third party designated by you, who is not the supplier, received the last partial delivery or the last piece, in the case of an article being delivered in several partial deliveries or pieces;

If several of the above alternatives apply, the cancellation period begins when you or a third party other than the supplier designated by you has received the last article, the last partial shipment or the last piece.

To exercise your right of withdrawal, you must notify us, Cool Stuff Trading GmbH, Erdmannstr. 12, 10827 Berlin, email: service@mister-poppers-shop.de, of your decision to withdraw from this contract by means of a clear statement (e.g., by post, fax, or email). You may use the enclosed sample withdrawal form, but this is not mandatory. To meet the withdrawal deadline, it is sufficient that the notification of the exercise of the right of withdrawal is sent before the expiry of the withdrawal period.

Consequences of revocation

In the event of cancellation of this contract, we must refund all payments received from you, including delivery costs (with the exception of additional costs incurred by choosing a delivery method other than the cheapest standard delivery offered by us), promptly and at the latest within fourteen days from the day on which we received notification of your cancellation. For this refund, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you. Under no circumstances will we charge you any fees for this refund.

Refund may be refused until we have received the goods back or until you have provided evidence that you have returned the goods, whichever is the earlier.

You must return or hand over the goods to us promptly and in any event no later than fourteen days from the date on which you notify us that you have cancelled this contract. This deadline is met if you send the goods before the expiry of the fourteen-day period. You will bear the direct costs of returning the goods. You are only responsible for any loss of value of the goods if this loss of value is due to handling of the goods which is not necessary to check their quality, properties and functioning.

The right of withdrawal is excluded for contracts and does not apply in addition:

• for the supply of products manufactured according to customer specifications or clearly tailored to the personal needs of the buyer;
  
  
• for the supply of products that spoil quickly or whose best-before date is quickly reached;
  
  
• for the supply of sealed products which, for health protection or hygiene reasons, are not suitable for return once their seal has been broken after delivery;
  
  
• for the supply of products which, due to their nature, have been inseparably mixed with other goods after delivery;
  
  
• for the supply of audio or video recordings or computer software in a sealed package, provided that the seal has been removed after delivery;
  
  
• for the supply of newspapers, periodicals or magazines, with the exception of contracts for regular deliveries.

A sample cancellation form is available for download here . However, you can also submit your cancellation to us informally.